Position summary:

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest’s accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

PREREQUISITES:

A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of IDS or Property Management System is required.

EDUCATION:

Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.

EXPERIENCE

Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.

LOCATION

Multiple Locations

Apply Now

GUEST SERVICE SUPERVISOR – Restaurant Captain

Position Summary:

As a restaurant captain you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.

Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

Prerequisites:

• Good command in
• Both spoken and written English.
• Should have pleasing personality.
• Excellent guest service skill.
• Good knowledge of food and beverage service.

Education:

• Diploma or degree in Hotel Management or related field. Familiar with Point of sale systems, MS office, Property management systems etc.

Location:

Multiple Locations

Apply Now

POSITION SUMMARY:

Represents the hotel to the guest throughout all stages of the guest’s stay. Determinates a guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assign rooms, accommodating special requests whenever possible.

Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

PREREQUISITES:

Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.

Experience: Previous hotel-related experience desired.

Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound.

Location: Multiple Locations

Apply Now

Accounting Assistant / Finance Clerk

Position Summary

Assist in day to day finance operations and he / she is primarily responsible for computing, recording, collecting, analyzing and verifying numerical data for use in maintaining accounting records of the financial operations of the hotel.

Additionally responsible for generating bills and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures. Also assist the finance manager in directing the financial activities of the hotel.

Prerequisites:

Strong organizational skills with attention to detail. Ability to compile facts and figures. Command of the English language both written and verbal.

Proficiency with MS Office (Excel / Word) and experience with PMS like IDS, Opera, and Room master, Portel, Visual One, Delphi, Sun Finance, Oracle Finance, SAP etc.

Experience:

• Years work experience with previous accounting Office experience or experience in Hotel or Hospitality related Finance and Accounting.

Location: Multiple Locations

Apply Now